First Response Advisor
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
What will your day look like:
* Customer Interactions: Handle client and direct customer interactions with professionalism and knowledge, always keeping “Treating Customers Fairly” in mind.
* Accurate Data Entry: Input new claims accurately, adhering to service guidelines.
* Appointment Management: Call customers to arrange inspection appointments, proactively managing your own diary reminders.
* Email and Call Handling: Manage company claim-related email inboxes and handle inbound calls.
* Team Player: Contribute positively to our collaborative teamwork and foster a great overall culture.
Knowledge and Abilities:
* Communication Skills: Strong written and verbal communication skills, coupled with excellent customer service abilities.
* Fast-Paced Environment: Thrive in a dynamic, target-driven setting.
* Problem-Solving: Tackle challenges head-on with strong problem-solving skills.
* Tech-Savvy: Proficient in IT, with a keen eye for detail.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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