The Team Manager is accountable for leading, directing and managing intra‑day workflow and daily team performance. Delivery of customer‑focused medium‑term objectives and targets is the primary responsibility. They are responsible for the delivery of operating plans and management of the people within their teams. Development of colleagues and their skills is a core requirement, helping people in their teams to improve their range of capabilities to perform better in their roles. Team Managers also lead and support continuous improvement activities within their areas.
The Team Manager will report to the Operations Support Manager within Fraud Operations as part of the wider Customer Services function. The role represents the first level of hierarchical management within operations and is focused on short‑to‑medium‑term planning horizons. As part of the role, the Team Manager may also undertake daily operational tasks, including supporting escalations where required. The Team Manager is accountable for managing a team of approximately 12–16 colleagues.
The working hours are 35 hours per week for this role and are between 8am and 7pm, on the following rotational shift pattern: 9am–5pm, 4 days per week, 11am–7pm one day per week, and circa one Saturday in every five.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time, you’ll spend 40% of your working time, based at our Swindon office. If you are aligned to our Glasgow, Gosforth or Leeds hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events at these locations.
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
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