Job Description
Location: Just outside York
Hours: Part-time (2–3 days per week, with some flexibility)
Salary: Living Wage Foundation rate or above
Reports to: Owner/Manager
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About Us
Model Railway Magic Ltd is the company behind TrainTrax.co.uk and The Model Tree Shop. We specialise in model railways and scenic materials, supplying customers across the UK and beyond. We’re a small, growing business with a reputation for excellent customer service, efficient operations, and ethical values (we’re members of the Good Business Charter).
Our next stage of growth involves bringing more of our work under one roof, increasing resilience and freeing up our founder to develop new projects — which is where you come in.
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The Role
We’re looking for a Business Support & Marketing Assistant to provide flexible, day-to-day help across the warehouse, office and online.
Roughly two-thirds of your time will focus on operational support — picking and packing orders, handling customer queries, and restocking deliveries. The remaining third will be focused on marketing and content creation, particularly short-form video for social media, newsletters and our websites.
You’ll be part of a small, friendly team where everyone pitches in and no two days look the same.
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Our Approach to Inclusion and Flexibility
We’re committed to building a welcoming and supportive workplace. Applications are encouraged from people of all backgrounds and experiences. If you have particular skills, needs or circumstances, we’re happy to adjust the role, working pattern or workspace to help you succeed. What matters most is enthusiasm, reliability, and a willingness to learn.
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Key Responsibilities
Operations (around ⅔ of time):
Pick, pack and dispatch customer orders accurately and efficiently.
Receive deliveries, unpack stock, check against purchase orders, and restock shelves.
Handle routine customer service emails and queries (order updates, product availability).
Contribute to keeping the workspace tidy, safe and organised.
Marketing (around ⅓ of time):
Plan, film and edit short video content (e.g. product highlights, unboxings, “how it works” demos, behind-the-scenes).
Create simple graphics and posts for social media (Facebook, Instagram, LinkedIn).
Support email newsletters with product photos, captions and links.
Upload new content to our websites (product descriptions, images, video clips).
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Skills & Qualities
Flexible and adaptable — happy switching between warehouse tasks, admin and creative work.
Confident communicator, especially online.
Basic video creation/editing skills, or a willingness to learn quickly (we can train on simple tools like Canva, CapCut or similar).
Comfortable with IT systems (email, spreadsheets, online shops).
Attention to detail — both in packing orders and producing content.
Reliable and proactive — spots what needs doing and gets on with it.
Interest in model railways or hobbies is a bonus, but not essential.
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What We Offer
A friendly, supportive small-team environment.
Flexible hours that can fit around other commitments.
Opportunity to develop a wide skillset: e-commerce, operations, customer service and digital marketing.
Training in video editing and content creation tools if required.
Being part of a business that values honesty, customer care, and doing the right thing.