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Live Operations and Scheduling Manager, london
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Client:
House Of Willow Alexander
Location:
london, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Live Operations & Scheduling Manager
Keep our tech, teams, and timelines in perfect sync.
AtHouse of Willow Alexander, we don’t just deliver home and garden services — we delivertime, trust, and beautyto our clients. Every booking is a promise, and you’ll be the one who makes sure we keep it.
We’re looking for acommercially-minded live operations leaderto run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll overseeall recurring client work plus new bookings, making sure our teams arrive on time, fully equipped, and ready to deliver a flawless service experience.
This isn’t a call-centre role. This is acentral command seat— where quick thinking, clear communication, and sharp commercial instincts are essential.
Your mission
* Own theentire live scheduleacross all service vans, ensuring routes are efficient, profitable, and smooth.
* Manage allsubscription schedules— keeping recurring clients delighted and retention high.
* Slot innew and last-minute bookingswithout disrupting the day’s flow.
* Operate and optimise ourtech platform— from booking management to route planning.
* Track live jobs, review notes, confirm completions, and follow up on anything outstanding.
* Be thereal-time support hubfor field teams — solving problems, rerouting if needed, and keeping everyone on track.
* Collaborate with Customer Success on client updates and with Sales to handle incoming leads (with support from your Sales Assistant).
* Spot trends and continuously improve — analysing data to make future days run even better.
You’ll thrive here if you…
* Have2–5 years’ experiencein scheduling, dispatch, fleet management, live operations, events, or service delivery management.
* Can juggle multiple priorities under pressure without losing your cool.
* Understand that a great schedule is aboutcommercial efficiency, not just logistics.
* Love working with tech platforms and can pick up new systems fast.
* Are a natural problem-solver and a clear communicator — with both clients and teams.
* Care about sustainability — we’re acarbon-neutral brandwith a big eco mission.
The Details
* Pattern:Monday–Friday, 08:30–17:30 (1-in-6 weekend phone cover, paid overtime)
* Location:Sidcup HQ — on the operations floor with Customer Care, Fleet, and Tech
* Growth route:Senior Operations Manager → Head of Service Delivery
Package highlights
* £30–35k salary + performance/impact rewards
* 28 days holiday + your birthday off
* Free barista-grade coffee, breathwork breaks & homemade baking
* Office herb garden a few steps away
Be the strategist, problem-solver, and heartbeat of our daily operations.
If you’re ready to orchestrate a moving puzzle, keep promises to customers, and run a schedule that sings — we’d love to hear from you.
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