Opportunity to work with partners both onshore & offshore
Part of a diverse and energetic team responsible for forecasting
Open to candidates in NSW, QLD and VIC
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together".
About the Role
You are part of a diverse and energetic team responsible for forecasting (short, medium, and long term) and scheduling of activities, as well as real time telephony and task optimisation of frontline areas such as Motor, Home, and Broker. Workload is comprised of both customer facing and task based activity and this team is responsible for making informed recommendations to the business about how best to manage present and future resources to produce the best possible customer experience. Joining this dynamic team will provide you with a hands-on approach, with the opportunity in improving workforce planning functions for operational and support areas across Hollard Australia Operations. Key to delivering transformational outcomes will be your ability to partner with functional areas to drive ongoing productivity improvements.
Responsibilities include:
Analysis of impacts and results to explain and recognise business trends and areas requiring attention in relation to resourcing.
Conduct various audits across multiple data streams to ensure the organisations FTE position is reporting accurately.
Explore and deliver continuous improvements in resource tracking and forecasting that delivers value to the Company
Ensuring that all relevant areas of the organisation are adequately resourced to meet the operational workload forecasts.
Provide the leadership teams with a detailed strategy for resource management, including recommendations for training requirements, recruitment, secondments, overtime management and leave management.
Track all aspects of employee movements from on-boarding and team changes to offboarding
Develop and maintain close working relationships with Operational leaders inclusive of Heads of department, Operational managers, Team Leaders, and Support teams.
Creation and maintenance of agreed Line of Business Charters/SOPS to ensure all process are mapped, documented, and agreed by all parties inclusive of WFP & Stakeholders
About You
Strong understanding of workforce planning methodology.
An understanding of capacity planning lifecycle and FTE tracking/reconciliation.
Advanced excel skills, power BI skills.
Exceptional communication (written and verbal) and interpersonal skills, with a demonstrated ability of influencing stakeholders
Ability to manage and prioritise multiple high-pressure task
Working at Hollard
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great employee benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
Professional and technical development opportunities
Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
Paid parental and partner leave
Additional leave options
Novated lease options
Corporate employee discounts from various retailers
Wellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP)
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.
Even if you don’t meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
Please note:We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Please confirm your full legal name. Hollard conducts police and bankruptcy checks on all new employees. Do you have any convictions or current proceedings pending which may lead to a conviction? If yes, please provide details. Do you have any friends, family members, business partners or other acquaintances currently employed at Hollard? If yes, please list their full name.
Insurance & Superannuation 1,001-5,000 employees
Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.
As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.
Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.
As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.
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