Overview
Sales Assistant role in Retail, location Tunbridge Wells. Employment Type: Seasonal - Part Time. Salary: £12.60 / hour. Application Deadline: 12 October 2025.
Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
The Living Wage Foundation’s statement 'a hard day\'s work deserves a fair day\'s pay' is one we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The role involves welcoming customers, providing a fun, engaging shopping experience, and supporting store targets through personalized recommendations, demonstrations, stock management, and visual merchandising aligned with seasonal trends.
Key Information
Hours available: 12 hours per week (2 x 6 hour shifts)
Application Deadline: Sunday 12th October 2025
Interview Date: Tuesday 14th October 2025
Training: Tuesday 21st & Wednesday 22nd October 2025, 4-7pm
Start Date: Week beginning 29th October 2025
Notes: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
* Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in-store and external events to leave lasting impressions on customers.
* Support the team with event success.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable experiences. Our stores are designed to be havens of kindness, aiming to make every customer\'s day unforgettable. Your vibrant role contributes to infusing this warmth into every interaction.
Teamwork: Work collaboratively with colleagues to achieve goals and nurture a positive, growth-oriented environment.
Communication: Maintain clear, respectful communication across the store and with nearby stores to support team success.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender affirming care*
*qualifying period/hours required
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