Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We currently have a vacancy for a Receptionist and are looking to appoint a dynamic and energetic individual to join our administration team.
Location: Hull
Hours: 37.5 hours per week (Full Time)
Salary: £25,077 per year
Key Activities
* As first point of contact within the service, ensure Service Users and other visitors receive a friendly and efficient service and that all calls and visits are dealt with promptly and courteously.
* Contribute to the management of an effective appointments system.
* Contribute to the improvement and upkeep of all client areas, ensuring the welcome area/client area promotes premises fit for recovery.
* Encourage service user feedback and the use of the Suggestion Box to all clients accessing the service.
* Ensure all client information displayed in the waiting room area is current and relevant, keeping the wall space tidy and maintaining sufficient stock of leaflets and information.
* Signpost service users to the relevant part of the service.
* Provide basic advice and information on the service offer.
* Provide general support to Peer Mentors who are manning front of house.
* Input information onto the CGL Information System as required.
* Follow the CGL incident reporting policy where necessary.
General terms of reference
* Work flexibly within an agreed number of hours to maintain the most appropriate level of service provision.
* Covering all CGL Hubs within Hull when cover is required.
* Seek to improve personal performance, contribution, knowledge and skills.
* Participate in appraisal, training and supervision processes.
* Keep abreast of developments in services, legislation and practice relevant to the client group.
* Ensure the implementation of all CGL policies.
* Contribute to maintaining safe systems of work and a safe environment.
* Undertake other duties appropriate to the grade of the post, including supporting prescribing administration and Single Point of Contact (SPOC) support.
* Work flexibly and support the needs of the business; this will include some evening and weekend work.
What we will give to you
* 25 days holiday (+ bank holidays) rising by 1 day for each year’s service (capped at 30 days).
* Flexible working arrangements.
* Paid wellness hour each week along with a Wellness hub and Employee Assistance Programme.
* Contributory pension scheme.
* A range of benefits including discounts for shopping, cinema, holidays, etc.
* A friendly and supportive team.
* Training, career development & progression opportunities.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa Overview - GOV.UK
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
This post is subject to a Disclosure and Barring Service (DBS) check at a basic level.
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