Overview
Contribute to the smooth running of the patient administrative process throughout the patient journey. Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. Ensure all patient queries are dealt with efficiently and professionally. To manage all incoming and outgoing mail. Approve electronic bookings received via the relevant system and update any booking received via email.
Responsibilities
* Contribute to the smooth running of the patient administrative process throughout the patient journey.
* Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
* Ensure all patient queries are dealt with efficiently and professionally.
* To manage all incoming and outgoing mail.
* Approve electronic bookings received via the relevant system and update any booking received via email.
* Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
Qualifications / Requirements
* Compulsory training: you comply with all relevant mandatory training.
* Mathematics and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
* Proficient in the use of a PC, including the use of software and systems.
* Basic financial awareness.
* Previous administration experience in a private healthcare environment would be beneficial.
Salary & Benefits
Salary: £12.21 per hour (depending on level of experience, training and qualification). Circle Health Group offers a competitive hourly rate and a bank role working on an "as and when required" basis to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.
We are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
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