Please note that this role is a 37.5 hours contract, and weekend availability is required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew, and now we have shops and concessions in the UK and internationally, selling women's and men's clothing, beautiful accessories, and homeware. Our original prints (all designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded, and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You'll be passionate about retail and fashion. You'll have experience driving the commercial success of a shop and leading a team, and you'll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Shop Manager holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team, and ensuring White Stuff's presence in the local community.
WHAT YOU'LL BE DOING
* Customer Experience: Training, driving, and coaching the team to deliver an exceptional in-store customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the customer journey.
* Ensuring the team meets customer needs through multichannel shopping and endless aisle orders.
* Engaging customers with our brand through email newsletter sign-ups, purchase tagging, and e-receipts.
Product Presentation and Visual Standards
* Evaluating floor layout and sales trends regularly, taking action to respond to commercial opportunities.
* Ensuring the team understands product features and can explain these to support customer styling and purchase decisions.
* Maintaining excellent product and shop standards at all times.
* Implementing brand VM standards and layouts within the shop, making placement decisions to best suit the shop, market, and customers.
* Creating a commercial environment where the team evaluates the floor layout and KPIs, taking appropriate action.
* Feeding back on shop product packaging and commercial opportunities to the Area Manager.
* Optimizing stock levels for sales opportunities and liaising with Merchandising.
Commercial Management
* Understanding and maximizing commercial opportunities to increase sales, coaching the team accordingly.
* Working within budgets and leading the coordination of promotions, incentives, and key trading weeks.
People Management and Development
* Using provided tools to develop the team's knowledge and skills, helping them reach their potential.
* Creating a positive team atmosphere focused on results.
* Leading team briefs and ensuring effective staff planning.
* Setting team objectives and attracting, recruiting, and retaining high-caliber team members.
* Engaging in succession planning and seeking local opportunities that benefit the shop.
* Providing regular praise and feedback, leading reviews, and monitoring objectives.
Shop Operations
* Leading efficient delivery and replenishment processes.
* Organizing stocktakes and ensuring accurate reconciliation.
* Managing ship-from-store and Click & Collect processes.
* Serving as a point of contact for stakeholders.
* Leading health and safety processes and ensuring team compliance.
* Building professional relationships within the business.
Doing Good Stuff
* Living our values and supporting our charity partner and environmental initiatives.
WHAT WE'LL OFFER YOU
* Two extra paid days off per year for volunteering.
* 50% discount and a uniform annually.
* BUPA Medical and Dental Insurance.
* Healthcare cash plan and Life Assurance.
* Interest-free season ticket loan.
* Pension contribution.
#J-18808-Ljbffr