Position: Credit Controller/Collections Administrator Location: Leicestershire (Hybrid) About the Role Robert Half are thrilled to be working with a client as they search for a proactive and detail-focused Credit Controller to support the team in managing and reducing arrears across the lending portfolio. In this role, you'll take ownership of engaging with clients and brokers to resolve overdue accounts, while ensuring that any necessary recovery actions are handled efficiently and professionally. Key Responsibilities Manage and coordinate arrears collection processes with the goal of returning accounts to a satisfactory status Act as a key point of contact for brokers and stakeholders in relation to outstanding payments. Use internal system to track arrears and ensure actions align with company policies and processes. Collect, update, and maintain accurate client and account records within the database. Understand the security arrangements associated with credit agreements. Assist with the recovery and resale of financed assets when required. Build a sound understanding of asset-based lending and associated financial products. Maintain professionalism in all client and internal interactions. Ensure full compliance with internal controls and operational procedures. Identify and refer opportunities for other financial solutions across the product suite. Support the team and management with ad hoc duties as required. What We're Looking For You're a confident communicator who takes pride in organisation, professionalism, and delivering results. You enjoy working both independently and collaboratively, with a strong sense of ownership and urgency when it comes to managing credit accounts. Key Characteristics & Behaviours: Strong communication and interpersonal skills Analytical and problem-solving mindset Self-motivated and results-driven Organised and detail-oriented Customer-centric and approachable Adaptable and team-focused Professional, confident, and values-led Skills & Experience Required Experience building relationships with clients, brokers, and internal teams Ability to structure and negotiate effective payment proposals Understanding of credit agreements and contractual terms Basic commercial awareness and technical knowledge of financial services Financially literate with strong attention to detail Ability to influence and work collaboratively with stakeholders Effective time management and task prioritisation skills Interested? Please reach out to find out more! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.