Job Title:Network Engineer
Location:Northwest
Salary:Competitve
Type:Permanent
Sector:Public Sector
Job Description
We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure.
Therefore the successful candidate will need to be based remotely in Northern England.
The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. In-depth knowledge and hands-on experience in supporting, maintaining, and managing a range of network technologies, including Cisco and Aruba switches, wireless controllers, firewalls, and access points.
Responsible for:
* 2ndline technical support of LAN, WAN, Wi-Fi and Security networks.
* Fault finding through to resolution and customer satisfaction.
* Producing documentation, reports and diagrams plus record keeping.
* Technical installation, testing and support delivering data services.
* Experience in an ITSM toolset essential
* Service Desk support following ITIL processes.
* Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4.
* May require overtime when required for out-of-hours/project activity.
* Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
* Ideally located in the North West as must be able to attend customer site in Liverpool at least once a month .
Qualifications
To succeed in the role, the following skills and attributes are key:
* Excellent customer service skills, including written and oral communication.
* Proven experience in a Networking/IT environment.
* Ability to work alone & within ateamto provide the most effective method of service delivery.
* Pride in themselves and their work.
* Highly organized to meet strict deadlines and SLA’s.
* Analytical and detail conscious.
Qualified to:
* IT degree level or similar IT qualification is essential.
* Cisco CCNA certification (essential)
* Cisco CCNP certification (desirable)
Benefits
We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector, including:
* Generous holiday entitlement
* Contributory pension scheme
* Healthcare and wellbeing programmes
* Professional development and training opportunities
* Flexible working arrangements subject to business needs
* Employee assistance programmes
How to Apply
If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .
We can only accept candidates who have the Right To Work in the UK
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