Job Title: Automation & Innovation Development Manager
Contract Type: Permanent
Location: Alderley Park, Edinburgh (Waverley Gate)
Working style: Hybrid 50% home/office based
Closing date: 5th May 2026
We’re looking for an Automation & Innovation Development Manager to help drive digital transformation across our Group Customer Operations function, as part of our Automation Centre of Excellence.
This role leads the delivery of intelligent automation, AI and Power Platform solutions that improve efficiency, quality and customer outcomes.
You’ll lead a team of developers and work closely with Operations, Transformation and IT to deliver both quick‑win automations and large‑scale transformation initiatives.
Using technologies such as Microsoft Power Platform, RPA, AI and Copilot, you’ll turn operational challenges into secure, scalable solutions that make a real difference for colleagues and customers.
About the role
* Lead the design and delivery of automation and digital solutions that improve efficiency, quality and customer outcomes across Group Customer Operations
* Provide technical leadership and architectural oversight for solutions built using Microsoft Power Platform, intelligent automation and AI
* Manage and develop a high‑performing team of developers, supporting capability growth and continuous improvement
* Act as the bridge between Operations, Transformation and IT, translating business needs into scalable technical solutions
* Ensure solutions meet security, governance and compliance standards, following best practice across the delivery lifecycle
* Shape and prioritise a pipeline of automation opportunities, balancing quick wins with strategic transformation initiatives
About you
* Proven experience delivering automation and digital solutions, including Microsoft Power Platform and intelligent automation technologies
* Strong technical leadership capability, with experience providing architectural oversight and leading end‑to‑end solution delivery
* Experience leading and developing technical teams, with a collaborative and coaching approach
* Solid understanding of IT governance, security, data privacy and regulatory requirements
* Ability to translate complex technical concepts into clear business outcomes, working effectively with operational and technology stakeholders
* Experience using data, insights and KPIs to track benefits and drive continuous improvement
* Experience in Financial Services.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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