My client based on the outskirts of Stevenage is looking for a Technical and Production Technician to join their team on a temporary to Permanent basis. This role is a great opportunity for someone looking to join a establish business and working in a new state of the art building. Immediate starts are available Job Purpose: Provide both technical and product information to customers, (UK and overseas) resolving enquiries and problems to achieve complete customer satisfaction via phone and email Undertake technical maintenance and assist with repairs as required General production of including making of sub-assemblies, looms and harnesses preparation, wiring, testing and packing Ensure that the highest company quality standards are maintained Monitor component stock levels within the department and liaise with the supervisors to ensure sufficient component stock levels are maintained Attitudes and Disposition: Work flexibly and efficiently as part of a team and liaise closely with other team members to maintain absolute confidentiality in all related matters and to prevent disclosure of information Always maintain a calm, positive and professional approach when dealing with staff and clients Maintain a tidy and organized environment conducive to efficient working practices French language would be an advantage Core Responsibilities and Duties: Technical Provide a high standard of technical advice and guidance to customer issues in a timely manner via email and telephone, a good knowledge of single, three phase and electrical installations will be required Oversee technical maintenance and assist with repair operations to ensure that service delivery is not compromised Undertake investigations and provide reports in relation to customer issues and feedback Review technical information, manuals and processes, updating and improving where relevant Liaise with Customer Services, Sales and Production as required for customer queries taking ownership to ensure they are resolved to the company and customer satisfaction Contribute positively to customer satisfaction and provide additional support in managing customer complaints Take initiative and efforts to develop constructive and effective solutions to any issues Production Assist in development of new products Organize samples, jigs and components Carry out repairs of the products Pressure testing Electrical testing Maintain tooling to keep in good working condition and report any potential issues with tooling to a supervisor Adhere to all safety guidelines dictating the production and handling of materials in the factory and report safety concerns to a supervisor If interested please APPLY today and if your application is successful then a member of our team will make contact to discuss your application further. If you don't hear from us within 7 working days then your application will of been unsuccessful. Skills Required Technical Maintenance Electrical Installation Production Keywords Technical Maintenance Electrical Installation Production