We're Always Aiming High, leading the way and having pride in what we do. Following approval of our 12mppa planning application, Bristol Airport has an unprecedented period of change ahead with capital investment of £400m+. The ultimate vision – to be everyone's favourite airport, delivering a future we can be proud of. It is an incredibly exciting time for Bristol Airport, and we are looking for a Retail Performance Manager to join us on this exciting journey.
Join us as a
Retail Performance Manager
where you'll
oversee and partner our retail and catering business partners
to optimise financial performance and our customers' experience of the Airport's in-Terminal commercial offers (including retail, advertising, vending, food and beverage, and other ancillary products and services).
Reporting into the Head of Commercial in this high visibility role you'll lead partner performance as we enter an exciting phase of transformation. You'll also be a Line Manager (of our Retail Performance Executive) and work hands on with household names including Starbucks, World Duty Free and Boots.
You'll develop and execute strategic plans to optimise performance, while monitoring concessionaires against financial targets, service level agreements, and brand standards to ensuring a quality retail and hospitality experience which enhances passenger satisfaction and maximises commercial revenue.
First stage video interviews will be conducted via MS Teams w/c 20th of October (for successful candidates there will later be a final stage in person interview onsite at Bristol Airport).
Accountabilities:
Commercial and Financial Performance:
· Monitor and report on sales performance and key financial metrics across all retail and F&B categories.
· Support the delivery of commercial targets through strategic planning, product mix optimisation, pricing, promotions and concessionaire support.
· Support the annual budgeting and business planning cycle, helping shape financial forecasts and align business priorities with strategic goals.
Passenger Experience:
· Champion passenger experience in the commercial environment, ensuring retail and F&B contribute positively to overall airport satisfaction and targets (e.g. NPS).
Standards and Compliance:
· Ensure all concessionaires meet Health & Safety, food hygiene and airport operational standards.
Projects and Initiatives:
· Contribute to or lead commercial development projects including refurbishments, new openings or rebranding
· Support procurement and tendering processes for new retail and F&B partners.
Line Management and Leadership:
· Line manage, coach, develop and empower the Retail Performance Executive role.
You'll also build and maintain an onsite 'Team' relationship between all Business Partners, promoting the core value of One Team, One Family
PERSON SPECIFICATION
Essential
You'll bring
proven experience in retail management, commercial performance analysis, or concession management in a commercial/retail setting, ideally within travel, airport shopping centre environment, hospitality, multi-site or 24/7 organisation
.
· Strong commercial acumen with a track record of improving commercial and operational performance.
· Analytical and strategic mindset with the ability to interpret data and present recommendations in a clear, concise format, both written and verbally, to a wide range of audiences
· Passionate about the evolving retail/F&B and consumer environment, with insight into emerging trends, shifting consumer expectations, and key market drivers.
· Experience of managing compliance with contractual obligations.
Desirable
· Familiarity with NPS or other customer satisfaction benchmarking tools
· Experience or knowledge of Out of Home Advertising
· Project management experience
Additional information
As this role is working alongside our partner brands based at the airport, this is largely an onsite relationship role. There will be times when you work from home, but we are not able to offer a structured hybrid working arrangement for this position.
With the above in mind, we are looking for experience of / willingness to work non-sociable working hours on occasion to meet operational needs at peak times (including early morning, evening and weekends).
For full details of salary and our benefits package please visit our careers page or click the link below: Bristol Airport: Retail Performance Manager
Why join us?
It's an exciting time to join Bristol Airport, with exciting growth plans as we move to 12million passengers. We are a modern airport, defined by great people who are skilled, passionate and dedicated to providing great service with a relaxed and friendly style. We are proud to be an equal opportunity and disability confident employer - our passengers come from all walks of life and so do our colleagues – it is this blend of talents, focus and passion makes us extraordinary.
We offer a competitive rewards and benefits package, find out more about our benefits here:
Rewards and Benefits at Bristol Airport | Bristol Airport Jobs | Bristol Airport
Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. As a Disability Confident employer, we welcome applications from all walks of life and are happy to support applicants who may require reasonable adjustments.
Please contact
for more information, and to see how best we can support your application.