Research and Insight Analyst
Bedford (Hybrid Working)
£38,157 per annum
Permanent
Full Time - Monday – Friday 9.00am - 5.00pm (flexible within business needs)
Are you passionate about customer satisfaction?
We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation.
We are seeking an individual with a passion for championing the customer voice through the collection and analysis of customer satisfaction data, communicate findings and make service improvement recommendations.
What you will be doing:
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Effectively support the delivery of research projects from the early scoping stage through to reporting, communicating findings and making recommendations as appropriate.
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Support all customer insight work – being the champion for research and analytics.
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Use data analytics skills to triangulate various data sources to bring together the full customer feedback picture and make recommendations for service improvements.
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Work collaboratively with all business functions to ensure feedback is collected effectively and used in an outcome-based approach.
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Apply research findings within the business to inform evidence-based decision making and ‘tell the story’.
We’d love to meet someone with:
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Experience of working with customers.
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Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint.
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Ability to use different analysis techniques such as sentiment analysis and key driver analysis, and able to interpret data, especially through Power BI reports(D).
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Understanding of research methods such as customer effort and NPS, and able to interpret data.
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Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.
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Great listening skills are essential.
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The ability to clarify and communicate customer experiences and suggest service improvements based on findings.
Amongst what we offer you is:
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A competitive salary of £38,157 per annum
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
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Hybrid Working
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 31st October 2025
Interviews to be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible