2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Metro Rod provided pay range
This range is provided by Metro Rod. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Scheduler
Filta Group Ltd
Stratford Upon Avon
Full time permanent
Salary £26,000 + Benefits
At Filta, we have been at the forefront of innovation and technology in Fats, Oils, Grease (FOG) management for over 20 years.
As a national team of FOG management experts, we are the leading choice for commercial kitchen grease traps, grease removal units and biological drain treatment systems in the UK.
In addition to providing Filta’s own leading-edge ‘FOG Cyclone’ technology we are also able to undertake maintenance on all and any type of grease trap, separator or grease control equipment regardless of manufacturer. We are committed to providing the highest quality environmental services to a wide range of commercial customers.
Like all business owners striving for a profit, we appreciate that our customers can’t afford to have their kitchens out of action and therefore all of our services have been developed to ensure downtime is avoided at all costs.
We therefore operate emergency response within a fast paced and dynamic environment.
What does it entail?
This person will be responsible for job scheduling and operational coordination for the Seal team. This team involves high standards of service delivery and customer relations and also supports with SLA compliance, resource management and team performance.
* You will be based in our Stratford Office, liaising with our customers and field technicians to ensure we book installations, pre-planned and reactive servicing work in advance, and attended within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed (e.g, pre-booking permits etc).
* Working within a small customer contact centre environment with a team of schedulers
* Answering incoming calls and managing bookings with customers
* Ensuring optimum schedules for technicians - planning travel time, and any other factors which may impact on installations and servicing
* Resolving customer queries
* Supporting the service delivery and billing / finance teams providing MI and reports where necessary
What do we look for?
* Experience within a compliance admin/scheduling/operational admin role essential
* Previous experience working within a fast-paced office environment
* Self-motivation
* Resilient and able to adapt
* Strong organisational skills
* Customer focused, enthusiastic and a confident communicator
* Excellent written and verbal skills
* Competent IT skills in particular Excel
* Great administrative and organisational ability
* Collaborative whilst able to work on your own unsupervised
What You Will Receive
* Full / Formal Training Programme
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* On-site parking
* Referral programme
* Wellness programme
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Human Resources
Referrals increase your chances of interviewing at Metro Rod by 2x
Droitwich Spa, England, United Kingdom 2 weeks ago
Tewkesbury, England, United Kingdom 2 days ago
Tewkesbury, England, United Kingdom 3 weeks ago
Tewkesbury, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr