The Opportunity
Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer
experience and communication within the retail industry.
Leading the UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales.
This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners.
Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers.
Key responsibilities:-
1. Face to face and remotely consult with clients, current and potential, to help define their project requirements.
2. Manage and coordinate technical design phases to meet customer needs.
3. Proactively coordinate and activate resources as needed to achieve project goals.
4. Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis).
5. Collaborate with the Sales team on proposals and support pitches,...