Role Overview - What is it?
The role is to work as part of a team that arranges placements from over 100 Local Authority partners across self-contained and HMO properties. As coordinator you will be liaising with our field-based teams and will be responsible for ensuring that the reservations operate as smoothly and effectively as possible.
Main Duties - What needs to be done?
The Housing Network are a provider of accommodation to the Public Sector. We offer temporary accommodation that is a direct replacement for the use of B&B's and hotels through to long term supported accommodation. We currently provide more than 1,200 self-contained properties and 500 HMO's rooms.
We are seeking a proactive and ambitious individual to join our bookings team, providing high-quality service delivery to both occupiers and commissioning authorities.
Stakeholder Management & Partnerships
* Act as the first point of contact for Local Authority partners.
* Build and maintain strong relationships to ensure service quality and repeat bookings.
* Identify opportunities to improve services and expand partnerships.
Revenue & Business Performance
* Maximise revenue through accurate bookings.
* Provide billing information to the finance team.
Strategic Contribution
* Collaborate with cross-functional teams to ensure seamless service delivery.
* Play a key role in THN's strategy to grow to 10,000 units by 2029.
Person Specification
* Positive and professional demeanor.
* Strong verbal and written communication skills.
* Proven ability to deliver excellent customer service.
* Empathetic and calm under pressure, especially when handling sensitive enquiries.
* Highly organised and able to manage multiple tasks.
* Collaborative team player.
* Accurate data entry.
* Strong relationship-building skills with colleagues, partners, and occupiers.
Relationships - Who will I be working / engaging with?
Internal:
* Bookings Administrators
* Property Managers
External:
* Landlords
* Residents
* Local Authorities
Competencies - Who with and your skill level?
Skills & Experience
* Confident communicator with excellent written and verbal communication skills
* Extremely well organised
* Able to work well under pressure
* Good at multi-tasking
* The ability to prioritize
* Good computer skills
* Able to work alone and part of a team
Knowledge
* Strong grasp of customer service excellence
* Excellent attention to detail
* Ability to work in a past paced environment
* Good understanding of the companies internal processes and procedures
Behaviours
* Methodical and thorough in approach.
* Supportive and collaborative, working towards shared goals.
* Committed to a strong compliance culture.
* Adaptable and willing to step in when needed.
* Always acts with integrity, professionalism, and compassion.
* Open and cooperative with colleagues and those we support.
* We would always expect you to:
o act with integrity
o act with due skill, care and diligence
o act with professionalism
o be open and co-operative with colleagues
o act with compassion to those both within the Company and those who we support in the accommodation