Leisure Centre Duty Manager Location: Sittingbourne, Kent, ME10 4NT Salary: £27,371.95 plus excellent benefits Schedule: 39 hours per week, flexible to work earlies, lates and weekends Ready to impact a better future? As a Leisure Centre Duty Manager in our Mid Kent Leisure team, you’ll help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You’ll play an essential role in shaping positive experiences for our visitors. From ensuring safe operations to supporting colleagues across the facility, your work will have a real, local impact — helping people feel confident, supported, and inspired to improve their wellbeing. What you’ll do as a Leisure Centre Duty Manager You’ll be entrusted to: Act as a key holder, confidently opening and closing the centre Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently Support and guide colleagues across reception, wet side, and dry side areas Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover Manage the daily booking diary and respond to customer needs and changes Deliver great customer care, handling enquiries, feedback, and complaints professionally Carry out and record routine health and safety checks, responding to issues promptly Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance Does this sound like you? You’ll be a great fit for this role if you have: Previous experience in a leisure, fitness, or customer-focused environment Experience supervising or supporting colleagues in a fast-paced setting Strong communication skills and a calm approach under pressure The ability to swim confidently and willingness to obtain a National Pool Lifeguard Qualification (NPLQ) Great organisational skills with a flexible, reliable approach to shift work Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. What we offer Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, Simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*