Decision Maker Bangor & Pontypridd £30,975 Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, and able to achieve your full potential? If your answer is Yes. Join us! We have exciting, challenging and rewarding roles available in Decision Making. We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. You’ll be making decisions on complex cases relating to labour market, benefit entitlements, Work Capability Assessments, Habitual Residency Tests, reconsiderations and appeals. About the job We’re recruiting Executive Officers in DWP, Work and Health for Decision Making roles. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives. We welcome applications from candidates who demonstrate they have the right influencing and communicating skills to respond to the needs of a diverse group of customers. You need to be able to understand complex information and make the right decision at the right time. Job description Successful candidates can expect to be involved in a range of the following: Make decisions on complex cases relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals. Maintain knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes. Critically analyse and interpret data to make effective decisions across all parts of the Universal Credit claimant journey. Examine the facts, gathering additional information where required, and consider the relevant legislation to make decisions on each case. Ensure that decision outcomes are recorded on claimant accounts, and be mindful of the claimant experience when discussing and explaining decisions. Provide excellent customer service, considering a claimant’s individual circumstances including complex needs, when communicating with them. Demonstrate strong telephony and digital communication skills with a diverse range of claimants. Have the ability and resilience to handle sensitive and challenging situations with all claimants. Identify, prioritise and complete work effectively. Inform Case Managers and Work Coaches about decision outcomes by issuing appropriate notifications and taking a ‘once and done approach' to assist claimants. Ensure each claimant receives the correct amount of UC, at the right time. Stay informed about service changes and give feedback on our systems and processes. Take ownership of your personal development For roles based in Wales, the ability to speak Welsh is desirable. Benefits Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more. Click apply now for more information and to start an application on Civil Service Jobs.