The General Manager will have full accountability for the entire site operation, including the Restaurants, Bars, Cabin Accommodation, Event Spaces, Retail Shop and Sports Activities. The key focus is driving occupancy, guest satisfaction, rooms revenue and operational standards across the accommodation offering. You will understand what makes a successful hotel operation – from reservations and guest journey management through to housekeeping standards, yield awareness, maintenance coordination and maximising overnight revenue opportunities.
Responsibilities
* Drive accommodation occupancy, ADR and overall rooms revenue performance.
* Ensure exceptional standards across all guest accommodation, housekeeping and public areas.
* Take ownership of the end‑to‑end guest journey from reservation through to departure.
* Manage operational performance across all revenue streams while maintaining profitability targets.
* Monitor labour, payroll and operational costs to ensure commercial efficiency.
* Use business performance data, guest feedback and operational insight to make agile decisions and drive continuous improvement.
* Lead from the front during busy service periods and operational challenges.
* Create a culture of accountability, pace, resilience and high performance across the team.
* Resolve problems quickly, effectively and professionally with a solutions‑focused mindset.
* Collaborate with the Reservations and operational teams to maximise occupancy, upselling and guest spend opportunities.
* Maintain consistently high operational standards across all departments, even during peak trading periods.
* Adapt quickly to changing business needs, seasonal demands and operational priorities.
Qualifications
* Experienced Hotel General Manager or senior Hotel Operations Manager with strong rooms and accommodation experience.
* Commercially aware with a strong understanding of occupancy, ADR, RevPAR, payroll management and cost control.
* Experienced in leading complex, multi‑revenue hospitality operations.
* Resilient and agile operator who thrives in fast‑paced environments and performs well under pressure.
* Shows ownership, solves problems quickly and consistently gets the job done.
* Hands‑on leader who leads from the front and supports the operation wherever needed.
* Passionate about delivering exceptional guest experiences across every touchpoint.
* Highly operationally focused with exceptional attention to detail and standards.
* Experienced in managing budgets, forecasting and delivering profitability targets.
* Comfortable making decisions quickly and adapting to changing business demands.
* Able to motivate, inspire and develop high‑performing teams.
* Confident managing operational challenges, guest issues and peak trading periods.
* Proactive, solutions‑focused and commercially minded.
* Excited by being part of an ambitious and growing hospitality concept.
* Excellent communicator with strong organisational and prioritisation skills.
* Self‑driven, accountable and highly motivated.
* Comfortable working at pace in a dynamic hospitality environment.
* Ideally interested in sports, lifestyle hospitality and experiential guest concepts.
Benefits
* Competitive salary of approximately £65,000 per annum, including TRONC (Tips & Service Charge).
* Free parking.
* Free employee meal whilst on shift.
* Wage stream – access your pay for hours worked before pay day.
* Employee discounts on food, sports, activities, cabins and in the retail shop.
* Reward & recognition initiatives.
* Team social & well‑being activities & events.
* Employee referral scheme bonus.
* Company branded water bottle and hoodie.
* Opportunity to plant your own tree at Mad Swans.
This is a full‑time (48 hours a week) permanent position. Working hours vary across the week but typically run from 6:00 am to 11:00‑12:00 pm, with the role covering any five days out of seven, including regular weekend work. The position is based on site and is located at: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
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