We're not your average competition platform.
At Chaotic, every campaign we run supports Special Educational Needs and Disabilities (SEND) causes, ensuring our work creates a lasting, positive impact in the community. Purpose isn't a footnote here. It's the whole point.
We're a fast-paced, growing team and we're looking for someone brilliant to grow with us.
The Role
Compliance at Chaotic isn't a back-office function. It sits at the heart of everything we do. As our Compliance Manager, you'll lead and manage our compliance framework across competitions, marketing, payments and customer interactions, ensuring everything we do is fully aligned with UK laws, regulations and industry best practice.
You'll be our subject matter expert on regulatory compliance, working closely with senior leadership, marketing, product and operations teams. You'll also act as our internal Data Protection Officer, owning GDPR compliance across the business.
This is a role for someone who can translate complex regulation into clear, practical guidance and who understands that doing things the right way is what builds long-term trust with our community.
What You'll Be Doing
Regulatory Compliance
- Ensure full compliance with UK legislation relevant to online competitions, including the Gambling Act 2005, CAP Code, Consumer Protection laws and UK GDPR
- Assess whether competitions are structured as prize competitions, free draws or skill-based formats and ensure they meet legal requirements
- Review and maintain all competition Ts&Cs to ensure compliance and fairness
- Monitor regulatory developments and advise the business on changes impacting operations
- Develop, implement and maintain compliance policies, procedures and internal controls
- Conduct compliance risk assessments and audits, identifying gaps and recommending improvements
- Establish, implement and maintain the QMS in line with ISO 9001
- Maintain accurate compliance records and documentation
Marketing & Customer Compliance
- Review marketing materials, website content, terms & conditions and promotional campaigns for regulatory and advertising compliance
- Work closely with marketing teams to ensure transparent, fair and compliant customer communications
- Oversee processes relating to fairness, prize fulfilment, complaints handling, chargebacks, scam emails and customer support compliance, leading investigations where required
- Ensure robust processes for age verification, AML (where applicable) and responsible participation
Data Protection & GDPR
- Accountable for implementation and ongoing management of GDPR compliance across the business
- Identify, investigate and respond to data breaches and Data Subject Access Requests
- Act as internal Data Protection Officer
- Develop and maintain rules for access to restricted or sensitive data
Training, Guidance & Stakeholder Management
- Provide compliance training and guidance across the business, acting as subject matter expert
- Act as the primary point of contact for compliance queries and escalations
- Support due diligence and compliance oversight of payment providers, software partners and suppliers
- Assist with audits or information requests from regulators, payment providers or external advisors
What We're Looking For
Essential
Proven experience in a compliance, regulatory or legal role within an online, digital, gambling, gaming or promotions-led business
Experience working with or advising online competition, prize draw, gaming or gambling businesses
Familiarity with ASA rulings, CAP Code enforcement and Gambling Commission guidance
Compliance qualification (e.g. ICA, CII or similar) or legal background
Strong knowledge of UK regulatory frameworks relating to competitions, promotions or gambling
Excellent understanding of consumer protection, advertising standards and UK GDPR
Key Skills
Thrives both in a team environment and working independently
Team management experience
Highly developed problem-solving skills with a flexible, solutions-focused approach
Innovative and passionate about getting compliance right
Customer-focused mindset
Highly organised with strong attention to detail
Confident communicator, both written and verbal, able to break down technical information into plain language
Able to work under pressure and manage multiple projects concurrently, meeting deadlines every time
Comfortable challenging constructively and influencing stakeholders at all levels
Open to feedback and committed to continuous improvement
Keeps up to date with legislative changes, best practice and industry trends
Why Chaotic?
💛 Work with real purpose, your compliance expertise protects a platform that supports SEND communities across the UK
🚀 A critical, senior role with genuine influence across the whole business
🏠 Hybrid working, Redhill office 4 days a week
🤝 A passionate, tight-knit team who genuinely care about what they build
Sound like your kind of place? Apply with your CV as we'd love to hear from you.
Chaotic is an equal opportunities employer. We welcome applications from all backgrounds.