What you'll be doing
•Manage a high-volume ER caseload, providing advice and guidance to managers and leaders through OneHR in line with SLAs.
•Ensure cases are handled with a focus on wellbeing, inclusion, risk mitigation, and timely resolution.
•Provide accurate, commercially aware advice on employment law, BT policy, and people processes, escalating where required.
•Maintain accurate case records in line with standard operating procedures and use escalation channels when cases stall or risks arise.
•Support conflict resolution through facilitated conversations or mediation and coach less experienced colleagues where needed.
•Build strong relationships across People Relations, HR Services, Legal, Ethics, Corporate Investigations and wider business stakeholders to enable effective case management.
•Contribute to continuous improvement by sharing insights and supporting policy, process, and product updates, while keeping knowledge current on legislation, ER best practice and BT priorities.
The skills you'll need to succeed
•Proven experience providing advice and guidance to managers across the full spectrum of ER case topics, including investigations, grievances, disciplinary matters, health & wellbeing, and performance.
•Experience managing a high-volume ER advisory workload in an organised and timely manner.
•Experience assessing workplace issues, developing effective solutions, and evaluating employee data to identify trends and areas for improvement.
•Strong negotiation skills, with the ability to reach mutually beneficial outcomes during disputes or complex discussions with managers at all levels.
•Excellent time-management skills, with the ability to prioritise tasks and manage workload effectively.
•Proven ability to exercise sound judgment and reach outcomes that balance organisational priorities with colleague experience.
•Strong understanding and application of relevant employment law, the ACAS Code of Practice, and other regulatory requirements.
A Few Points To Note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.