Life on the Team
A fantastic opportunity has arisen for an experienced 3rd Line Network and Security Analyst with strong knowledge of network technologies, including routing, switching, and firewalls. You'll join our Networking team, supporting customers across the UK and globally, delivering technical solutions and driving service excellence.
Hatfield, Nottingham or Milton Keynes (full-time in office)
Must be SC Cleared, or willingness to undertake
Multiple Opportunities
What you'll Do
Provide advanced technical support and fault management for customer environments
Deliver technical projects and manage escalations
Mentor 2nd Line analysts to enhance team capability
Support service integration and design for new customers
Implement proactive improvements and tooling integration
Maintain accurate documentation and adhere to security policies
What you'll need
Minimum 3 years' experience in 3rd Line network support
Strong knowledge of LAN/WAN, routing, switching, and firewall technologies (NSX, Palo Alto, Cisco, Checkpoint, Juniper)
Experience with load balancers and authentication technologies
Proven problem-solving skills and ability to work under pressure
Excellent communication and organisational skills
ITIL process knowledge and experience in a NOC or multi-customer environment