Customer Support Agent Intel Contact – London Intel Contact Ltd – Kennington, London Role: Customer Support Agent Type: Full Time – Permanent Hours: 40 per Wk Location: Kennington, London To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team. Reporting Relationship: Post holder will report directly to Team Leader (TL) Customer Support Agent Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Customer Support Agent Job Duties: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi Tasking. Qualifications: Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English. How to Apply: You must apply via our Career Site by visiting http://Intel.recruiterbox.com. For further information please contact Tel: 020 3189 1151 Intel Contact is an Equal Opportunities Employer