Job Description
An exceptional opportunity presents itself for a Bartender to join the Food & Beverage Department at Raffles London at the OWO.
Reporting into Bar Manager, you will be responsible for preparing and mixing drinks for our guests, providing a courteous and efficient service to all guests and maintaining the highest levels of service throughout each shift in line with the standards that are set.
You will be required to be fully knowledgeable about all elements of the menu and learn the correct presentation, garnish etc for all drinks served and to comply with licensing laws that you will have been trained on.
You will be passionate about people and in joining a team committed to delivering an outstanding bar experience. Attention to detail, genuine guest interaction is paramount to the success of the bar and the hotel.
This role will include the Work Life Balance; the specific operational hours (from Tuesday to Saturday 17:00 - 01:30), and Uber allowance after 00:30.
Specifically, as the Bartender, your responsibility’s will include:
* Working with the head bartender and bar manager to ensure an exciting beverage programme is executed well
* Working with the bar back team to sure ensure set up and MEP is done to the desirable standards.
* Using the lab equipment safely
* Ensuring the bar is always set up and broken down properly and efficiently
* Working hands on across all bars and beverage outlets.
* Detailed and precise order taking and communication with guests in a friendly and professional manner.
* Building and developing good guest relations including problem solving and complaint handling.
* Preparing the department for service and managing time sensitive targets.
* Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Who are we looking for?
* A proven track record and ability to provide high levels of service under pressure
* Exceptional communication and customer service skills, both written and spoken
* An understanding and willingness to contribute to a 24h operational schedule when required
* Recent experience within in the bars, ideally in the luxury sector
* Good knowledge of spirits and cocktails
* Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
* Able to work within a team
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
* 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals whist on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%
* Enhanced sick pay.
* Enhanced maternity, paternity and adoption pay.
* Life Assurance 1x salary
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun-filled events, whether that’s a pub quiz, team run or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Respect: We value the needs ideas and individuality of others; we treat everyone with fairness and dignity.
Belonging: We celebrate our differences. We support each other and we always stand together.
Integrity: We build trust through mutual respect and being authentic.
Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.