Customer Experience Coordinator
Are you looking to build your career within a customer-focused role in a growing and ambitious organisation? We are working with a market-leading UK business who are seeking a Customer Experience Coordinator to join their team on a permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering an excellent customer journey from order to delivery.
- Employment: Permanent
- Salary: dependent on experience
- Working hours – Mon‑Fri 42.5 hours per week
- Location: Gloucester – hybrid working after probationary period
Job Description
- Manage the end-to-end customer journey from order processing through to delivery.
- Respond to customer enquiries via telephone and email, ensuring a high level of service.
- Process sales and purchase orders accurately and efficiently.
- Monitor and manage shared inboxes, supporting the wider Customer Support Team.
- Produce and issue order acknowledgements and provide delivery updates to customers.
- Liaise with internal departments including Logistics, Purchasing, and Accounts.
Essential Experience / Skills / Qualifications
- Experience working in a customer-facing role, ideally within a technical or product-based environment.
- Strong communication skills, both written and verbal, with the ability to build relationships.
- Highly organised with excellent attention to detail and the ability to manage multiple tasks.
- Competent IT skills, with experience using CRM systems.
- A proactive, self‑motivated approach with a “can do” attitude.
