Role Purpose
The Logistics Manager is responsible for planning, coordinating and managing the end-to-end logistics operation across multiple sites and service contracts. The role ensures the efficient transportation, scheduling, distribution and performance management of delivery operations, maintaining strong governance, proactive communication, and compliance standards across the business.
The role owns the daily operational plan to ensure service delivery runs smoothly because issues are identified early, handled proactively, and controlled through structured execution.
Key Responsibilities
Manage day-to-day logistics operations across multiple depots, ensuring full coverage across drivers, routes and vehicles with contingency planning in place.
Own workforce planning, scheduling and rostering standards, ensuring plans are completed in advance, published on time, and adjusted smoothly when required.
Coordinate transport and distribution activity end-to-end, ensuring efficient dispatch-to-completion flow and capacity planning to meet service levels.
Maintain clear and timely communication with drivers and stakeholders (Ops/Fleet/Admin/Leadership), providing proactive updates on risks, changes and recovery actions.
Maintain accuracy across all operational systems and reporting tools, ensuring schedules, allocations and performance records remain aligned and audit-ready.
Monitor daily performance and operational outcomes, producing structured reporting and driving continuous improvement through trend analysis and corrective actions.
Take ownership of escalations and operational risk events, ensuring fast resolution, evidence-based logging and closure with corrective actions.
Ensure compliance with operational governance, working time controls, safety standards, and site procedures across depots and contracts.
Support resourcing stability through recruitment forecasting, onboarding readiness and early communication of staffing requirements.
Success Measures / KPIs
Stable daily operations delivered through proactive planning and early communication
Correct workforce coverage across depots with minimal last-minute shortages
Consistent system alignment, reporting accuracy and audit readiness
Strong performance outcomes and low repeated service failure rates
Effective escalations control and corrective actions closed properly
What We're Looking For
Essential
Proven experience managing logistics operations, transport planning, scheduling and performance
Strong planning mindset with ability to work ahead of time and prevent service disruption
Excellent communication and stakeholder coordination skills
Strong problem-solving ability and confidence handling escalations
High attention to detail with strong reporting and systems accuracy discipline
Desirable
Experience managing multi-site or multi-contract operations
Strong knowledge of compliance standards and operational governance
Continuous improvement mindset and KPI ownership
Maps Logistics Ltd are an equal opportunities service provider. We believe passionately that resourcing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We are also an advocate of The Real Living Wage making sure all are workforce receive wages higher than the national average.