Job Overview
Store Protection Officer - Waitrose Portishead Payrate £14.05 BREAKS UNPAID Guaranteed Number of hours per week, permanent location
Pay & Benefits
* Payrate £14.05 per hour
* Breaks unpaid
* Guaranteed number of hours per week, permanent location
* Mitie benefits: Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, Childcare Vouchers
* Company funded SIA licence renewal
* Technology: body worn camera, incident reporting device
Responsibilities
* Protect the Waitrose store, its people, and assets by providing security and excellent customer service
* Ensure compliance with policies, UK law, and guidance
* Engage with National Operations Centre (NOC) and Mitie management, and use technology such as body cameras and mobile devices to report incidents
* Complete all tasks and duties on site as defined within published Assignment Instructions (AI's)
* Review AI's and suggest improvements to enhance service level
* Maintain front‑line licence and other required courses, wearing at all times while on duty
* Work systematically, methodically, and orderly
* Look out for and immediately report any health & safety hazards or potential threats
* Respond appropriately to threats or changes within the work environment to reduce chance of disruption, loss or damage
* Maintain professional conduct in challenging situations and with difficult customers
* Make accurate, detailed notebook entries after incidents as part of Incident Report process
* Keep to schedules and demonstrate commitment to Mitie and Waitrose
* Ensure check calls are performed at scheduled times per AI's
* Call emergency services and Communication Centre to report all incidents
Qualifications & Skills
* Previous security experience
* SIA License
* Excellent communication skills at all levels
* Energy and enthusiasm
* Strong customer service focus (e.g., training in MAYBO management)
Training & Development
* Full and extensive training provided, including MAYBO and key focus on customer service
* Complete all required competency training and ongoing professional development as directed by Security Account Manager
* Use technology to achieve key work objectives and improve job knowledge
* Renew licence 16 weeks before expiry
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