Role: Ticketing Director
Salary: £90,000 - £110,000
Location: London
Type: Full Time
Contact: James.Gershfield@forsythbarnes.com
Summary:
Forsyth Barnes have partnered with an established entertainment business with multiple venues seeking a dynamic Ticketing Director to lead and develop its ticketing operations. This senior leadership role combines strategic planning with hands-on operational oversight, aiming to deliver seamless ticketing experiences, support business growth, and champion a customer-first culture.
Role Responsibilities:
* Lead the ticketing, box office, customer service, and group sales functions across all venues.
* Oversee ticketing systems and ensure smooth day-to-day operations and continual process improvement.
* Drive and implement operational and strategic initiatives to meet business goals.
* Manage and support departmental heads
* Monitor performance through KPIs such as ticket sales, revenue streams, and customer satisfaction.
* Work closely with senior teams across data, marketing, and new business to ensure cohesive strategy execution.
* Ensure compliance with industry standards, legal contracts, and data/privacy regulations.
* Develop and maintain effective relationships with ticketing system providers and third-party agents.
* Lead budgeting, forecasting and financial planning for the ticketing function.
Key Experience Required:
* Proven senior-level experience in ticketing or operations within the entertainment or live events industry.
* Strong leadership and people management skills, with a collaborative mindset.
* Commercially minded with experience in financial oversight, forecasting, and budget management.
* Comfortable working with ticketing systems and third-party tech partners.
* Strategic thinker with a passion for delivering exceptional customer experiences.
* Ability to manage multiple departments and stakeholders while maintaining operational excellence.