Overview
Sierra BioSystems is a small but fast-growing pioneering biotechnology enterprise focused on providing quality DNA (Oligo) Synthesizers and quality service. Our innovations include the Shasta synthesizer for achieving high-throughput at small scales without compromising quality. We also offer the "H" series in partnership with K&A, known for their versatility and reliability in low-throughput synthesizers.
What You’ll Do
* Install & service lab equipment, oligo synthesizers, across the US
* Troubleshoot hardware + software issues with a problem-solver mindset
* Support customers both on-site and remotely (ticket handling)
* Create SOPs, technical docs, and training materials
* Partner with R&D + engineering for product improvements and offerings
* Deliver customer training to ensure long-term success
What We’re Looking For
* 2+ years of field service, lab instrumentation, or biotech experience (or relevant degree)
* Willing to travel ~50% (U.S. + occasional international trips)
* CRM experience (HubSpot or Salesforce) a plus
* Experience with lab automation, chromatography, or pneumatics (preferred, not required)
* Degree in chemistry, biology, engineering, or related field (preferred, not required)
* Boston-area candidates strongly preferred
Why Join Us?
* Be part of a small, fast-moving team where your impact is visible
* Travel to leading biotech + pharma labs around the world
* Gain cross-training in oligo chemistry, applications, and R&D collaboration
* Help shape the future of automated oligo synthesis
* Competitive pay based on experience — we reward the right skillset
* Eager learners welcome — if you bring the right attitude and aptitude, we’ll train you up on the rest
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Waltham, MA
Salary: $130,000.00-$145,000.00
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