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Customer Service Advisor - Part Time - 6 Months Fixed Term, Bristol
Client: DPD Group UK
Location: Bristol, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
f517a431857a
Job Views:
4
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role, you will assist both internal and external customers regarding parcel collection or delivery.
You will work closely with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take ownership of resolving these issues.
Key responsibilities include:
* Answering queries related to delivery status and providing Proof of Delivery (POD)
* Conducting investigations for missing parcels and resolving delivery disputes
Qualifications
What we’re looking for:
* Proven experience in a fast-paced customer service environment
* Strong communication skills with a confident telephone manner and rapport-building ability
* Polite, professional, and willing to go the extra mile to exceed customer expectations
* Excellent administrative skills and proficiency in Microsoft Office
* Self-motivated with initiative and problem-solving skills
* Alignment with DPD values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability
Additional Information
Benefits include:
* Holiday trading
* Enhanced maternity and paternity packages
* Free life assurance (4x salary) upon joining the pension scheme
* Free onsite parking
* Health Kiosks at each location
* Discounts from retailers, including supermarket savings
* Milestone days off for family celebrations
* Support for eye tests and glasses for screen users
Joining DPD offers stability and career development opportunities. We value talent and promote from within, fostering growth in a dynamic organization.
If our values resonate with you and you can help us deliver on our promises, apply today.
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Please note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Visit our Blog for more info.
Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button.
Created on 25/06/2025 by TN United Kingdom
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