Job Description Primary Responsibilities · Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation · Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards · Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis · Take food and beverage orders according to guest’s requirements and preferences · Deliver food & beverage services in accordance to departmental standards and procedures · Ensure that all food & beverage are served according to service standard · Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full · Try to remember individual patron’s names and their preferences to extend a personalized service · Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) · Collect food and beverage supply requisition, ensure that the stock collected is as per requisition · Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management · Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management · Assist other Food & Beverage outlets with their operations during peak times or when required Other Responsibilities · Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features · Be well versed in hotel fire & life safety/emergency procedures · Attend all briefings, meetings and trainings as assigned by management · Report for duty on time wearing clean and complete uniform at all times · Maintain a high standard of personal appearance and hygiene at all times · Perform other reasonable duties assigned by the Management of the Hotel Qualifications Profile · Secondary / High school education · Additional certification(s) in Food & Beverage will be an advantage · Good reading, writing and oral proficiency in English language · Ability to speak other languages and basic understanding of local languages will be an advantage · Minimum 2 years of relevant experience in a similar capacity · Working knowledge of MS Excel, Word, & PowerPoint Competencies · Good communication and customer contact skills · Service oriented with an eye for details · Ability to work effectively and contribute in a team · Self-motivated and energetic · Must be well-presented and professionally groomed at all times