Job Advert: 3.5T Customer Delivery and Installation Driver
Location: Unit A The Faraday Centre, Rutherford Road, Basingstoke, RG24 8PD
Role Purpose:
Our 3.5t Customer Delivery and Installation Drivers play a critical role in helping everyone enjoy amazing technology. You will safely deliver, install, and collect a range of electrical products into our customers’ homes, including White Goods, Televisions, and Cookers. You will be the face of Currys, helping us become a market leader through unrivalled customer service.
Main Duties:
* Safely deliver, install, and demonstrate White Goods, Televisions, and Cookers in customers’ properties.
* Engage with customers, keep them informed, and ensure delivery and installation are carried out to high standards following best practice guidance.
* Maintain regular contact with your site throughout the day to adapt to any changes, discuss and escalate issues, and seek guidance as necessary.
* Use the handheld device (Savvy) correctly, completing visits and obtaining customer signatures.
* Liaise with manufacturers at the point of delivery when necessary.
* Handle all products safely and with care, supporting colleagues to do the same.
* Meet the physical requirements of the role.
* Follow continuous professional development, maintain your driving license, and keep training and knowledge up to date.
* Manage changing load volumes during the day, reviewing, adjusting, and securing the load for safety using provided equipment.
* Ensure full compliance with transport legislation and law.
* Work in accordance with driving regulations, site-specific requirements, company policies, and health and safety policies to ensure safety for customers and colleagues.
* Drive safely, showing respect and courtesy to other road users.
* Represent Currys as a brand ambassador, demonstrating our values and customer-first behaviors.
* Carry out delivery and collection of tote boxes and products from retail stores.
Required Skills/Experience:
* A passion for delivering excellent customer service.
* Strong verbal communication skills, both on the phone and face-to-face.
* Flexibility to work alone or collaboratively to ensure team success.
* Ability to handle equipment and products safely, following manual handling and health and safety training.
* Responsibility for personal learning and development.
* Experience driving a 3.5T vehicle without blameworthy accidents and with no more than 3 penalty points.
* Ability to use initiative to problem solve calmly and efficiently.
Qualifications:
* A Full UK/EU B driving license with a maximum of 6 penalty points or meeting the criteria to obtain one.
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