Customer Support Agent - Maidenhead - Onsite - Must be able to commit to the on call service
Peopleforce Recruitment are delighted to be supporting one of their long-standing partners in the search of a customer support agent in Maidenhead. This will be working from a well established hospital to home service, supporting patients and their families receive the best customer service possible.
Given the nature, you need to prepared that you may have to have some difficult coversations with patients or their families. This means that this person needs to be resiliant, empathetic and caring.
The team works in an open plan office within a modern building. There is a 3-month training program overseen by our team trainer.
Pay rate
Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.
37.5 hours per week. 7.5 hours per day. 13.50 per hour 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)
On call segments (paid as additional, at an enhanced rate) Location: ME10 3SU-Sittingbourne
Benefits you\'ll love:
* Option to work 1 day from home every week
* Opportunity for overtime paid at an enhanced rate
* Free on-site parking
* Onsite canteen including a Starbucks station
* Onsite gym including a peloton bike
Responsibilities
* Arrange patient deliveries via telephone and email
* Answer enquiries from patients and stakeholders
* Use of database to log all patient and healthcare professional communication
* Team leader will advise daily workload to complete
* Communicate via email and phone with stakeholders
* Meet internal targets
* Updating of patient records, processing chemist orders, prescription collection, pump troubleshooting & uplifts
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