About
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission
Start Date: July 2025
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with EE.
Join our Mobile Billing Team in North Tyneside. You’ll be talking over the phone to customers with all sorts of Mobile Billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership. You’ll be there for the customer, supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
* Family Leave - 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave, supporting all parents.
* Discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds every year.
* Support in carving your own career path. We are passionate about developing our people and supporting your career goals.
* Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental to protect you and your family.
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Location
Washington, England
Languages
* English
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