Scania GB is seeking a dedicated individual to join us as a Shift Supervisor at our Sheffield branch. This role involves overseeing the workshop's operations to ensure maximum efficiency and profitability by adapting capacity to demand and utilizing resources effectively. You will also manage customer relationships, ensuring excellent service and customer confidence.
Working Hours:
Saturday – Monday, 06:00 – 18:30
Key Responsibilities:
1. Oversee daily workshop operations in collaboration with Service Reception, prioritizing workload to meet customer needs.
2. Carry out repairs, calibrations, and troubleshooting on Scania vehicles' electronic control systems and electrical components using PC diagnostics, focusing on non-intermittent faults.
3. Diagnose, analyze, and rectify faults in engines, gearboxes, retarders, brake systems, pneumatic and electrical components.
4. Manage customer relationships to ensure satisfaction and confidence.
Required Skills and Experience:
* Technical experience and relevant qualifications.
* Previous supervisory experience.
* Experience in the HGV sector.
* Ability to work with your team following the Service Flow.
Personal Attributes:
* Excellent customer service and relationship management skills.
* Effective time management and organizational skills.
* Ability to work under pressure and actively seek solutions.
* Leadership qualities and team collaboration skills.
* Self-motivated and enthusiastic attitude.
Why Work for Scania?
We offer a comprehensive benefits package including a pension scheme, life insurance, financial incentives, and retail discounts. We invest in our colleagues' development through training and career progression opportunities both in the UK and globally. Our culture values diversity, inclusion, and a supportive environment where everyone can thrive. We are committed to our core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT.
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