Weare seeking a dedicated and highly organised Care Coordinator & MedicalSecretary to join our team. This role combines patient care qualityassurance work with high-quality medical secretarial support, both vital inensuring excellent patient outcomes and smooth operational processes.
Main duties of the job
You will be responsible for coordinating care services,supporting patients in accessing essential healthcare, and ensuring compliancewith NHS Quality Contract requirements. Duties include maintaining andimproving administrative processes, conducting data checks, supporting qualityassurance, and monitoring performance against targets. The medical secretarialaspect will involve accurate audio-typing of referral letters, managing NHSe-Referral worklists, liaising with hospitals, and handling patientcorrespondence in a timely and professional manner.
About us
Cornerstone Practice is a patient-focused GP practicecommitted to delivering high-quality, accessible healthcare in line with NHSstandards. Founded with a strong Christian ethos and values, we have four sitesacross Blackburn and Oswaldtwistle, serving approx. 29,000 patients and a particulardesire to care for underserved populations.We value teamwork, professionalism, and continuous improvement, ensuringour patients receive safe, efficient, and compassionate care.
Our staff enjoy access to the NHS Pension scheme, a funded health benefit scheme and uniform is provided.
Job responsibilities
* Ensure processes meet quality and contractual requirements.
* Conduct data verification, correct errors, and maintain compliance.
* Support colleagues with training needs and process improvements.
* Provide secretarial support including audio-typing, drafting letters, and managing e-Referral worklists.
* Communicate effectively with hospitals and other healthcare services.
* Handle patient feedback and complaints in line with policy.
* Maintain compliance with GDPR, health & safety, and infection control protocols.
The above is a summary. Please see the attached Job Description for full details
Person Specification
Experience
* Strong understanding of primary care services
* Excellent attention to detail, organisational and communication skills
* Ability to work independently and collaboratively
* Proficient IT skills and experience with relevant systems
* Professional, reliable, adaptable, and committed to confidentiality
* Previous administrative or medical secretarial experience in a healthcare setting
* Experience in audio-typing and knowledge of medical terminology
* Understanding of NHS contracts, claims processes, and local healthcare services
* Please see the attached Job Description for full details
Qualifications
* Level 3 qualification (A-Level or equivalent) plus GCSE Maths & English grade 5 or above (or equivalent experience).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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