Overview
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We are commercial property specialists operating across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.
Have a look at these videos to give an insight into who we are:
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Job purpose:
You'll be based in our Cotton Exchange office in Liverpool City Centre - but you'll also look after and spend time in our other spaces close by including: The Plaza & Cotton House
The team is made up of specialist Surveyors and an Operations team who you'll work with day to day. Taking ownership of the Commercial Account Management of our customers, focussing on lease renewals/retention, as well as taking ownership of the Asset Management of our Liverpool portfolio.
The role is split approximately 70% commercial retention, 30% asset management.
What we're looking for
* Ideally you'll be a multi-disciplined Surveyor, with experience in commercial and asset management
* It's not necessary to be qualified, but if you RICS qualified this'll be a bonus
* A customer focused individual, who can build great working relationships with customers and a multi disciplinary team, someone who enjoys building long term relationships
* Proactive - with the ability to make decisions effectively and lead by example
* An excellent communicator and collaborator who can maintain great relationships during commercial negotiations with customers and stakeholders.
* You are analytical and can use data and insight to support decision making.
What you'll be doing
* Lead on lifecycle account management: lease renewals, rent reviews, expansions, contractions, and debt management.
* Manage deal & negotiation (from initial enquiry through to deal completion) in a way that enhances value across the portfolio and enhances the prospect of long-term customer occupancy, including negotiating and documenting all aspects of customer events through their lifecycle
* Collaborate with multidisciplinary teams to ensure a customer centric approach to decision making and delivery.
* Promote customer success by connecting them to relevant products, services, business support and community initiatives. Represent the business at customer events, networking sessions, and community engagements.
* Lead day-to-day asset management of the Liverpool estate, working closely with Operational, Construction, and Commercial teams. By owning and managing the portfolio's P&L, setting and delivering asset strategies aligned with business objectives.
* Working with the Property Management team to maintain oversight of service charge budgets, expenditure, and reconciliations to ensure accuracy, value, and customer satisfaction. Monitor ad hoc/non-contractual spend, ensuring alignment with strategy and cost-efficiency.
* Maintain building-level reporting to support operational oversight & ensuring complete and accurate building data across all systems.
* Coordinate timely delivery of ratings, insurance, professional services activities and the monitoring & approval of commercial transactions to ensure they align with target returns and valuation assumptions.
Benefits
* 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too
* 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
* Sabbatical of up to 12 months so you can take a career break after five years with us
* Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too
* Life assurance cover for all colleagues
* Up to 8% matched pension scheme
* Discounts & cashback at leading retailers
* Enhanced maternity / shared parental leave - 26 weeks fully paid leave
* Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill
On our careers page you'll find our benefits calculator, where you can select what benefits you'd use to calculate the savings you'd make.
In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £30m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.
We'll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email talent@bruntwood.co.uk for an update.
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