Position Title: Software and Systems Defect Coordination Engineer
Duration: Contract
Location: Gaydon, West Midlands
Pay: £33.88 per hour (Inside IR35)
Eligibility Requirements
- Proof of immediate, ongoing, and valid eligibility to work full time in the UK.
- Ability to travel within the UK.
Duties
- Oversee the timely identification, tracking, and resolution of software and system issues across complex systems.
- Ensure consistent adherence to established processes and effective utilisation of issue management tools.
- Provide clear and transparent reporting to senior stakeholders.
- Drive and prioritise actions and process changes based on clear KPIs around defect management.
- Develop, interpret, and present metrics, KPIs and performance dashboards.
- Lead discussions on complex or sensitive matters.
- Facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.
Skills
- Strong knowledge of issue/defect management processes and tools.
- Proficiency in root cause analysis techniques and problem‑solving methodologies.
- Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
- Solid understanding of software integration principles and dependencies.
- Excellent communication and leadership skills.
- High attention to detail and process discipline.
- Experience working within structured project governance frameworks (e.g., PMO, programme teams).
- Familiarity with Agile and Waterfall delivery models.
- Ability to maintain and update issue registers and tracking systems accurately.
Education
Degree or equivalent experience.
