My client is a long established, fast growing and dynamic company to provide IT support services to business clients throughout Essex and London. With a growing client base they now seek an experienced 2nd Line Helpdesk Engineer to join their highly motivated team who work in a relaxed and friendly environment.
Duties:
* Provide remote 2nd line it support to their contracted clients via phone / email
* Contribute to the maintenance of their IT documentation database
* After identifying the issue, you will talk the user through the required steps to resolve it or escalate to the relevant team as and when necessary
Experience preferred:
* Excellent problem solving skills
* Up to date Windows experience
* Network support
* Office 365, Azure, SharePoint, OneDrive
* Anti Virus Software
* Mail Filtering - Mimecast or similar
Personal qualities:
* Flexible, adaptable and calm when under pressure
* Willingness to self develop
* Honesty and dependability
* Well presented, personable, team player
* Customer focused
Hours:
Shift pattern: 08:00 to 16:30 / 09:00 to 15:30 / 09:30 to 18:00 Monday to Friday.
Career:
Progression to 3rd Line Helpdesk Engineer or Field Engineer depending o...