Job Description
Reed Technology is delighted to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Technician
As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you’ll play a key role in ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation.
Key Responsibilities:
* Provide first and second line support to the IT infrastructure.
* Manage service and change requests, incident resolution, and scheduled IT tasks.
* Install and configure end-user hardware and software in line with infrastructure standards, including applying operating system updates and patches.
* Troubleshoot and resolve issues with desktops, laptops, and other end-user devices.
* Perform IT administration tasks including user account management, group changes, and resource allocation.
* Maintain and update IT documentation and knowledge base.
* Support IT security policies and ensure compliance across the organization.
* Provide out-of-hours support for deployments and upgrades on a rota basis.
* Act as an on-site liaison for third-line support teams, assisting with hands-on tasks.
* Collaborate with team members to share knowledge and improve IT services.
* Stay current with industry trends and pursue continuous professional development.
Required Skills & Qualifications:
* Strong knowledge of Windows OS, Microsoft 365 applications and .
* Experience supporting Azure AD/Entra ID, Exchange Online, Microsoft Teams, and Intune.
* Proficient in installing and configuring end-user devices and troubleshooting hardware/software issues.
* Familiarity with IT infrastructure technologies such as DNS, DHCP, TCP/IP, and routing.
* Excellent customer service, communication, and problem-solving skills.
* Experience with server and desktop hardware installation and maintenance.
* Knowledge of ITIL or other recognized IT support practices is a plus.
* Microsoft certifications related to M365, Intune, and Azure/Entra ID are highly desirable.
* Team player with a proactive, can-do attitude.
* Strong attention to detail and time management.
Benefits:
* Salary up to £35.000 / annum
* Permanent contract
* 37.5 hour work-week (Monday to Friday), between 7.30am to 6pm (on a rota basis).