Customer and Trading Manager - Nightshift
Overview
Join to apply for the Customer and Trading Manager - Nightshift role at Sainsbury's.
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\'s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
* Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
* Often, you will run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring that standards are brilliant come morning so we\'re ready to serve our customers.
* People management is a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary. Night shifts typically run from 22:00 until 08:00.
What makes a great nightshift manager
* Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns; committed to providing a safe and healthy environment for the team.
* Previous line management responsibilities in a fast-paced, operational environment.
* Resilience to deal with the mental and physical demands of working nights.
* Delivers brilliant customer service and coaches a team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Ability to manage disciplinaries and other employee relations issues.
* Leads operations and is comfortable doing this alone in the absence of more senior management.
* Places inclusivity at the heart of everything they do.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment; motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills; taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — sales, availability, customer satisfaction or colleague engagement.
* Managed employee relations issues, including performance and absence management.
* Desirable — has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.
Benefits and Rewards
* Discount card – 10% on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks; 15% discount on Fridays and Saturdays at Sainsbury’s and 15% off at Argos on every pay day.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – company match of 4-7.5% of pension contributions.
* Sainsbury\'s share scheme – build up an investment at discounted rates.
* Wellbeing support – emotional support, counselling, legal and financial advice.
* Colleague networks to support development and fulfil potential.
* Cycle to Work scheme for bike and equipment; tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive workplace
We are committed to being an inclusive retailer where every colleague can reach their potential and every customer feels welcome. We offer enhanced discretionary family leave and support for carers, resources to help teams understand their roles, and development opportunities including mentorship, training, and career progression pathways. We celebrate diversity and foster a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Reasonable adjustments: If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Retail
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