Department:
Finance
Location:
Sunderland - Customer Support Centre
Compensation:
£26,000 / year
Description
We are looking to recruit a Customer Accounts Assistant to join our Finance Team. This is an exciting role in the business and will give the successful candidate the opportunity to learn and achieve personal growth within a fast paced business.
What’s the opportunity?
The Customer Accounts Assistant will be responsible for the oversight of the customer accounts of a number of stores, liaising directly with retail colleagues, processing invoicing and other adjustments required, as well as completing end of day banking reconciliations and other related tasks.
What does the role involve?
* Daily review of the customer accounts for the stores within the regions assigned.
* Determining and then processing adjustments required to individual accounts.
* Liaising directly with retail and distribution colleagues to assist in the performance of duties.
* Reconciliation of the end of day banking completed by retail colleagues to the accounting records.
* Regular reporting of the status of accounts.
* Daily submissions to Finance Houses and reconciliation of remittances received.
* Support in review of customer refund activity.
* Support the wider finance team with ad-hoc duties as required.
* Maintain accurate and organised financial records and documentation.
Who are we looking for?
* Previous experience working in a Finance administration / credit control role.
* Proficient with Microsoft Excel and other MS Office applications.
* High level of accuracy and attention to detail.
* Ability to manage workload and meet deadlines in a fast‑paced environment.
* Strong communication and problem‑solving skills.
* Experience with high‑volume transaction environments.
* Proactive and organised with strong time‑management skills.
* Strong written and verbal communication skills.
* Reliable, flexible, and able to work independently or as part of a team.
* Professional demeanour and positive approach to resolving issues.
* Willingness to adapt to changing priorities during the contract period.
What’s in it for you?
* 33 days holidays including bank holidays
* Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e‑vouchers, cashback and more!
* Colleague Discount
* Career progression
* Long service awards
* Enhanced Maternity, Paternity and Adoption Leave
* Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
* Virtual GP – Access to a GP service 24/7
* Salary finance scheme
* Pension Scheme
* Death in Service
* Life assurance
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