IT Supervisor (Chinese Speaking)
Industry: Designer Collectible Retail
Location: Canary Wharf, London
Job type: Full time Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art collectible industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art collectible expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
* Contribute to a fast-growing European business that combines retail, art, and creative storytelling
* Work with passionate teams across different countries, all connected by a shared love for designer collectible and unique customer experiences
* Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas
Benefits
POP MART offers our employees:
* Monthly appreciation gifts featuring our latest POP MART designs
* A structured bonus scheme linked to company and individual performance
* Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
* Training and development programmes that build both professional skills and creative thinking
* Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
We are looking for an experienced and responsible IT Supervisor to manage the company’s information systems and day-to-day IT operations. This role covers system operation, local IT support, and coordination with the Group IT team to ensure stable system performance and effective implementation of global IT standards.
Responsibilities
* Responsible for the basic operation and maintenance of the company’s information systems (ERP, POS, etc.), including but not limited to system structure maintenance, account and workflow configuration, access and data security management
* Coordinate and implement IT construction projects, monitor quality, collect feedback from business departments, and organise project documentation for knowledge sharing
* Prepare and maintain user manuals for information systems, provide training and support, and continuously follow up on training and system usage to improve operational efficiency
* Combine Group IT experience and standards with local business needs, assisting in the localisation and implementation of standard procedures
* Handle office and store desktop support, resolve daily IT issues, and manage procurement and inventory of IT equipment and consumables
* Complete other administrative tasks assigned by management and regularly report to and communicate with the Group IT department
Required Qualifications
* Degree in Computer Science or a related discipline, with at least 3 years of IT experience
* Experience in desktop IT operations and maintenance for office and store environments, including installation and configuration of IT equipment
* Experience in system operation and maintenance, user support, and troubleshooting, such as POS system setup and fault diagnosis
* Strong coordination and communication skills for managing system requirements and cross-department collaboration
* Project management experience, capable of independently completing small-scale projects including requirement review, implementation, and maintenance
* Strong data management, documentation, and analysis skills
* High sense of responsibility, proactive learning attitude, and positive work ethic
* Strong communication, expression, and teamwork skills
* Experience in low-voltage or IT infrastructure implementation in retail environments is an advantage
* Chinese communication ability is an advantage
If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.