Waste Collection OperativeJob PurposeThe post holder will work as part of a team to deliver an effective and efficient waste collection service, ensuring maximum customer satisfaction and maintaining the Council’s reputation for high-quality public services.
Main Duties and Responsibilities
1. Professional ConductMaintain a positive image of the Council as a front-line service provider.Ensure personal appearance and behaviour are of a consistently high standard.
2. Waste CollectionRemove wheeled refuse containers from collection points, empty them, and return them safely without obstructing public or household access.Exercise discretion in accepting or rejecting bins based onpliance with Council waste management schemes.Operate mechanical lifting equipment at the rear of collection vehicles.Collect additional waste (bags, boxes) on designated ‘double lift’ days.
3. Cleanliness and SafetyClear accidental spillages during bin emptying.Clean up light littering around litter bins and report significant or widespread littering to the team leader.Assist with lifting wheelie bins in approved cases, following Council policy.Support the team leader in manoeuvring or reversing vehicles when required.Observe all health and safety rules, safeguarding personal wellbeing, the crew, and the public.
4. Teamwork and Service DeliveryWork collaboratively toplete daily schedules.Remain vigilant, reporting issues such as illegal waste deposits, defective bins, or significant littering to the team leader.Retain knowledge of brown bin and kerbside recycling services, advising householders when necessary.Report contamination or misuse of waste schemes to the team leader.
5. Customer InteractionRespond to publicplaints or service requests directly or escalate to the team leader as appropriate.Deliver waste education and promotional materials to households (up to three times per year).
6. Continuous ImprovementContribute to service improvement by reporting observations or suggestions to the team leader.Implement procedures to minimise environmental impact, including immediate pollution control responses, under the ISO 14001 Environmental Management System.
7. Vehicle and Equipment CareAssist with vehicle washing and maintenance.Clean vehicle interiors between grey and brown bin collections to prevent contamination of organic waste destined forposting facilities.
8. Flexibility and Other DutiesRedeploy to other duties, including labouring tasks, as required.Undertake any other relevant dutiesmensurate with the nature and grade of the post.
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#4756466 - Ellen Boylan