Job Title: 3rd Line Support Engineer Location: Preston, UK Salary: Up to £45,000 + Benefits Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking an experienced 3rd Line Support Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities * Provide 3rd line support for escalated issues from the Infrastructure & Projects team. * Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. * Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. * Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. * Collaborate with the team to ensure high availability and reliability of client systems. * Document solutions and knowledge for the team to improve operational effic...