Role Overview
The purpose of this role is to provide effective and efficient clerical, reception and administration support within the Paediatric Audiology Department ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision.
Responsibilities
* Work alongside other members of the Paediatric Audiology Department, reporting to the Service Delivery Manager.
* Liaise with the Paediatric Audiology Co‑ordinator, Service Delivery Manager, Head of Audiology Services and other departments to provide help and support where necessary.
* Work closely with patients and relatives, the main Audiology Department, satellite clinics, hospital wards, New‑born Hearing Screening Service, Education Services, Social Services, GP surgeries, Health Visitors, other hospital departments and NHS Trusts.
* Ensure good communication with external hearing‑aid companies and earmould manufacturers used by the service.
* Welcome all patients and visitors, ensuring that customer codes of conduct are followed.
* Provide an efficient reception service, including answering the telephone and dealing with enquiries from patients, patients’ families, GPs, other departments and manufacturers in a calm and polite manner and in accordance with Trust policy.
* Ensure the department complies with local and national targets when cancelling and booking appointments.
* Be responsible for the maintenance and input of demographic and appointment data.
* Ensure all Paediatric Audiology patients are checked in and out correctly on AuditBase and Cerner.
* Provide administration support and secretarial cover for the Audiological Physician and service manager.
* Provide administrative support for the Audiologists when appropriate.
* Follow departmental protocols and suggest improvements to own working practices.
Benefits
* Career development
* Flexible working and wellbeing support
* Staff recognition scheme
* Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for on‑site leisure facilities.
Equal Opportunity Statement
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Application Deadline
This advert closes on Tuesday 7 Apr 2026.
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