Job Description
Vertu Volkswagen MansfieldAre you an experienced Service Manager looking for a fresh opportunity to grow your career within one of the UK's leading motor retailers? We have an exciting 12-month fixed-term opportunity that could be the ideal next step — especially if you're looking to gain valuable experience in a high-performing, supportive environment.At Vertu Volkswagen Mansfield, we pride ourselves on delivering excellence — for our customers, our teams, and our brand. Our dealership has consistently achieved Customer Satisfaction Index (CSI) scores above the national average for four consecutive years, and we're proud of our ultra-stable team, with over 80% colleague retention and team members who bring 25+ years of experience.This is a rare opportunity to join a number one brand for UK retail market share, with 12% of all new vehicles registered being Volkswagen.
Our strong, high-performing team includes 8 skilled technicians, a workshop controller, and 3 service advisors. Last year, we exceeded our financial targets at 144% of plan, and we're aiming even higher this year.What you'll be doing:Leading and supporting your team to maintain exceptional levels of customer satisfaction, exceeding manufacturer benchmarks.Managing department costs in line with our business plan while maintaining high standards in quality and service.Ensuring the accurate recording and use of customer data in line with group compliance standards.Maintaining a safe, inclusive, and supportive working environment for all.Monitoring team performance and identifying areas for development and recognition.Collaborating across departments to drive continuous improvement in performance and customer care.What we're looking for:Proven experience in a similar service role within the motor retail industry.A collaborative and inclusive leadership style with a focus on people-first management.Ability to deliver and exceed performance targets through strong team engagement and operational efficiency.Excellent communication and organisational skills — we welcome different ways of thinking and working.Why join us?We're not just a top-performing dealership — we're also proud to be a people-focused employer. We invest more in the development of our colleagues than any other motor retailer in the UK.
If you join us, you'll benefit from structured development plans and training opportunities that help you succeed now and in the future.Benefits include:25 days holiday plus bank holidays, increasing with length of serviceAccess to our rewards platform with cashback and discounts at major retailersPreferential servicing rates for colleaguesCompany pension schemeShare incentive planColleague vehicle purchase schemeEnhanced maternity and paternity benefitsSupportive, inclusive workplace cultureThis 12-month fixed-term role is a fantastic chance to gain experience with a market-leading brand in a high-achieving, stable team. If you're looking to develop your career in a company where your contribution truly matters — we'd love to hear from you .Apply now and take the next step in your automotive career.#LI-MD1TPBN1_UKTJ