Tenancy Sustainment Officer
Salary £26,177.99
Location Stoke on Trent
Hours per week 37.5
Contract type Permanent
You’ll provide an efficient, responsive, and holistic housing management service for customers living or moving into semi-independent or community homes. You’ll support customers with property viewings, tenancy sign-ups, benefit claims and provide move-on options advice. You’ll carry out property inspections for maintenance and Health & Safety checks.
Job requirements
• Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
• Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
• Maintaining tenancy conditions and making sure that properties and stock are maintained.
• Dealing with enquiries and complaints from tenants and members of the community or public.
• Making sure regular property and health and safety inspections and report any issues to the relevant teams.
What they’re looking for
• Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower custome...